Building flows

Personalize messages with their name

Use {{first_name}} and {{username}} to greet people by name.

1 min read

Type a tag into any message and ReplyAmigo fills it in when it sends:

  • {{first_name}} or {{name}}: their first name
  • {{last_name}}: their surname
  • {{full_name}}: their full display name
  • {{username}}: their Instagram handle

Example: Hey {{first_name}} 👋 here's the guide you asked for!

Why the greeting sometimes shows a username#

When ReplyAmigo sends the first DM, Instagram hasn't shared the person's display name yet, only their username. So {{first_name}} uses their username in the greeting and their real name in later messages. If neither is known, it says “there”. A raw {{tag}} is never sent.

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